Privacy Policy

Last updated: 14 August 2026

This policy explains how Fleetxcom Espana S.L, org. no. B75699736, Calle Crevillente Num 29, Planta Baja, 03140 Guardamar del Segura, Alicante, Spain (“Fleetx”, “we”, “us”) processes personal data when you visit https://signup.fleetx.com, create an account or use the Fleetx platform (the “Service”). We are the data controller for the processing described here, except for Customer Data as described below.

Data we collect

Account and contact data: name, email address, phone number, company name and role, collected when you register or contact us. Billing data: subscription plan, invoices and payment status; full payment card details are processed by our payment providers and never stored by us. Usage data: log data such as IP address, browser type and pages visited, used for security and to improve the Service. Support data: the content of messages you send our support team.

Customer Data — we act as processor

Data your company enters into the Service about its own employees, drivers, customers and operations (orders, routes, time records, positions, documents) is Customer Data. For this data your company is the data controller and we act as data processor, processing it only on your instructions to provide the Service. Our processing of Customer Data is governed by our Data Processing Agreement, available on request at support@fleetx.com.

Purposes and legal bases

We process personal data to deliver the Service under our contract with you (GDPR art. 6(1)(b)); to send service and billing communications (art. 6(1)(b)); to secure and improve the Service and prevent abuse, based on our legitimate interests (art. 6(1)(f)); to comply with legal obligations such as bookkeeping (art. 6(1)(c)); and to send marketing where you have consented (art. 6(1)(a)), which you can withdraw at any time via the unsubscribe link.

Sharing and subprocessors

We do not sell personal data. We share data with service providers who help us operate the Service, including: hosting and infrastructure (Hetzner, EU); payment processing (Stripe and/or Paddle as merchant of record, depending on how you purchase); email delivery (Nordhost); SMS delivery (Twilio); and support tooling. A current list of subprocessors is available on request. Where providers process data outside the EU/EEA, we rely on adequacy decisions or Standard Contractual Clauses.

Data location and security

The Service and Customer Data are hosted on Hetzner infrastructure within the EU/EEA. We apply technical and organizational measures appropriate to the risk, including encryption in transit, access control, logging and backups.

Retention

We keep account data for as long as your account is active and delete or anonymize it within 90 days after termination, except data we must retain by law (for example accounting records, retained for six years under Spanish commercial law). Customer Data is deleted after the export window described in our Terms of Service.

Your rights

Under the GDPR you have the right to access, rectify and erase your personal data, restrict or object to processing, and receive your data in a portable format. To exercise these rights, contact support@fleetx.com. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD, aepd.es) or your local supervisory authority.

Cookies

We use only cookies necessary for the Service to function, such as session and security cookies. We do not currently use analytics or marketing cookies; if that changes, we will ask for your consent first.

Changes to this policy

We may update this policy from time to time. We will notify you of material changes by email or in the Service. The date at the top shows when the policy was last revised.

Contact

Privacy questions and requests: support@fleetx.com, or by post to the address above. See also our contact page.